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Cancellations & Refund Policy

AstroPanditOm supports you in exceptional circumstances which can compel you to cancel the booked order. Our customer friendly policy to deal with such circumstances are as under;

1. If the order is cancelled before the pooja has been assigned to Pandit Ji and the details of Panditji are sent to the you. Full amount paid will be returned deducting 10% on account of administrative expenses.
2.If the order is cancelled after the pooja has been assigned to Pandit Ji and the details of Panditji are sent to the you. No refund will be provided.
3.You have to send your cancellation request with pooja registration details citing the reason via e-mail to info@astropanditom.com.
4. Approval of cancellation will be sent within 3 working days and dues if any shall be refunded within 7 working days, subject to the cancellation policy.
5. If due to any unavoidable reasons, we fail to provide the service for booked pooja, entire paid amount will be refunded within 7 working days.
6. The Company also at its sole discretion may cancel any order (s):
i. If it suspects a customer has undertaken a fraudulent transaction, or
ii. If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or
iii. In case of unavailability of the slot, or
iv. For any reason outside the control of the Company including causes for delivery related logistical difficulties.
v. If the Company does not want to do business with the User
7. Pooja is an emotional act and requires full devotion of the devotee. If pooja is done with true wish and full devotion, it really works but action of good things is not immediate. It is slow and steady process. Our priests are trained and will perform all pooja/s with full kindness and devotion, so that you get full advantage and the blessings of GOD for your desired welfare. You require to perform pooja/s regularly for more advantages. No one can take Guarantee of definite results as all this depends upon various factors and the belief. But if you have true belief, you are going to get definite advantage and results as per your wish.
8. Orders booked on AstroShop cannot be cancelled.
9. Puja items are non-returnable.
10. Customers are requested to check and verify the item/s at the time of delivery. After delivery of your item/s, no return will be allowed.
11. Please allow delivery Man to take your picture with product.
12. Wallet charging is not refundable.
13. You can contact us and post your requirement/ feedback/complaints at info@astropanditom.com . We will revert back as soon as possible with desired details

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