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PRIVACY POLICY

Welcome to www.astropanditom.com (“Website or Mobile Application”), owned by AstroPandit Om and operated through our service agency, who value its Customers and is concerned about the privacy of its Users. Hence, this Privacy Policy ("Policy") is to familiarize the Users with the manner in which we collect, use and disclose the information received through the Website.

BY ACCESSING OR USING THE WEBSITE OR MOBILE APPLICATION, YOU UNCONDITIONALLY ACCEPT AND AGREE WITHOUT LIMITATION OR QUALIFICATION TO THE TERMS AND CONDITIONS OF THIS POLICY. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT PROCEED OR CONTINUE FURTHER TO USE THIS WEBSITE.

Personal Information In order to avail the Services offered by AstropanditOm, You are required to place an order at our Website or Mobile Application. While ordering you need to share certain information with the Company (“Personal Information”) including but not limited to like your name, gender, contact number, e-mail address, mailing address etc. The Personal Information collected from time to time could or shall be used to deliver you appropriate and requested Service(s). This allows us to process and provide you the Services and also to notify you and provide you updates (if any) on your order status.

However, as we have tie-up(s) with external payment gateways, we do not collect your credit card number, CVV number, and expiration date. You will enter these details directly on the payment gateway website(s), hence we are not aware of your data and privy to such sensitive information and shall not be responsible for any such Information disclosed.

You have right(s) not to provide any Personal Information on the Website or Mobile Application or any third-party website(s). It is not mandatory to provide your Personal Information, however, we will be able to provide you the Services efficiently only when You disclose certain Personal Information, as requested in the process of placing the order. If you intend to use the Services, it is solely at your own volition, risk and after reading and confirming and in conjunction to this Privacy Policy.

Use Personal Information We use the Information, which we received from You to provide you the Services and to enhance your overall experience.

We use the Information, which we received from You to personalize your experience by providing our recommendations about the temples, deities, and pujas that might be of interest to you. We also monitor customer traffic patterns and Website usage to help us to develop the design and layout of this Website.

You authorize us to share your Personal Information, as and when required for the purpose of Services. The information collected from you and other users may be analyzed in different manners. We may also share such analysis with our Service Providers and our business partners.

We may also use the Information which we collect from you, to occasionally notify you about important functionality changes to the Website, new services, upcoming events, updates and special offers we think you'll find valuable. If you do not want to receive any mails from us, please email to info@astropanditom.com with the subject line “Unsubscribe Me” and it is your responsibility to make sure that you do send this email for each account or e-mail address you have left with us.

We do not sell, distribute, trade, lease or rent your Personal Information to others. Also, we may provide aggregate statistics about our customers, sales, traffic patterns, and related Website or Mobile Application information to reputable third-party vendors, but these statistics will include no personally identifying information.

We may disclose your Personal Information in order to assist the Government Authority or in adherence to the Court or required by law to do so or to protect the interest of the Company and/or any particular user(s), you authorize us to disclose your Personal Information in such cases.

Protection of Information & Storage When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

As a matter of security we may take back-up of systems periodically. We have strict controls on accessing servers, database, archives and other data storing devices and medium. Only authorized personnel of the Company are authorized to access servers, database, archives and data storing devices and medium.

We also need to make you aware that although we provide appropriate firewalls and protections, our systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible and Company takes no liabilities or responsibilities for it.

You agree that, all intellectual property including but not limited to copy right, trade mark, any personal information, content, photographs, images, experience sharing, feedback, opinions that is voluntarily shared by you with us or uploaded on the Website are non infringing of any rights of third parties in whatsoever manner and you give us unrestricted, perpetual right of use of your such intellectual property for any purpose whatsoever. We shall at all time, take all the reasonable precautionary measure to safeguard the Information provided by you, only on our Website.

CHANGES TO PRIVACY POLICY We have and continue to have the right to modify, change or update this Privacy policy at any time by reasonably highlighting on the Website about such change. Such changes shall be effective immediately upon posting to the Website. You are advised to keep a regular check and update on the Policy updates on the Website.

LINKS TO THIRD PARTY SITES We may provide links of other websites on the Website, without any accuracy, completeness, or usefulness of any content, warranty, merchantability, endorsement, suitability, any assurance of quality, authenticity, and appropriateness to view such websites and responsibility, liability, obligations on part of the Website. This Privacy Policy does not apply when you access to such sites, links.

These third-party websites and advertisers may use technology to send the advertisements that appear on the Website directly to User. Company does not have access to or control over cookies or other features that such third party websites and advertisers may use, and the information practices of these third-party websites and advertisers are not covered by this Policy. Therefore, We cannot be held responsible for the protection and privacy of any Information which User provides whilst visiting such advertiser’s websites. Users shall contact them directly for more information about their privacy practices.

Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or any other Users are those of the respective author(s) or distributors and not of the Company.

  Cancellations & Refund Policy AstroPanditOm supports you in exceptional circumstances which can compel you to cancel the booked order. Our customer friendly policy to deal with such circumstances are as under;

1. If the order is cancelled before the pooja has been assigned to Pandit Ji and the details of Panditji are sent to the you. Full amount paid will be returned deducting 10% on account of administrative expenses.
2. If the order is cancelled after the pooja has been assigned to Pandit Ji and the details of Panditji are sent to the you. No refund will be provided.
3. Youhave to send your cancellation request with pooja registration details citing the reason via e-mail to info@astropanditom.com.
4. Approval of cancellation will be sent within 3 working days and dues if any shall be refunded within 7 working days, subject to the cancellation policy.
5. If due to any unavoidable reasons, we fail to provide the service for booked pooja, entire paid amount will be refunded within 7 working days.
6. The Company also at its sole discretion may cancel any order (s):
i. If it suspects a customer has undertaken a fraudulent transaction, or
ii. If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or
iii. In case of unavailability of the slot, or
iv. For any reason outside the control of the Company including causes for delivery related logistical difficulties.
v. If the Company does not want to do business with the User
7. Pooja is an emotional act and requires full devotion of the devotee. If pooja is done with true wish and full devotion, it really works but action of good things is not immediate. It is slow and steady process. Our priests are trained and will perform all pooja/s with full kindness and devotion, so that you get full advantage and the blessings of GOD for your desired welfare. You require to perform pooja/s regularly for more advantages. No one can take Guarantee of definite results as all this depends upon various factors and the belief. But if you have true belief, you are going to get definite advantage and results as per your wish.
8. Orders booked on AstroShop cannot be cancelled.
9. Puja items are non-returnable.
10. Customers are requested to check and verify the item/s at the time of delivery. After delivery of your item/s, no return will be allowed.
11. Please allow delivery Man to take your picture with product.
12. Wallet charging is not refundable.
13. You can contact us and post your requirement/ feedback/complaints at info@astropanditom.com. We will revert back as soon as possible with desired details.

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